Online Moderator Needed at Mobile Sport Limited
- Job Type: Full Time
- Qualification OND
- Experience 0 - 3 years
- Location Lagos
- Job Field: Customer Care
- Salary Range₦100,000 - ₦150,000/month
Job Summary: Key Responsibilities:
- Monitor and moderate live chat sessions in real-time.
- Identify, flag, and remove inappropriate or harmful content.
- Delete negative comments that violate brand guidelines.
- Enforce community rules and address inappropriate user behavior.
- Assist users with technical issues and troubleshoot concerns.
- Collaborate with Customer Service (CS), Operations (OP), and Technical teams to resolve content-related issues.
- Escalate complex or sensitive cases to higher management or specialized teams.
- Provide feedback and suggestions to improve moderation processes.
- Help maintain a positive and safe online environment for all users.
Qualifications & Skills:
- Education: High school diploma or equivalent (higher education is a plus).
- Communication: Strong written and verbal communication skills.
- Independence & Teamwork: Ability to work independently and collaboratively.
- Technical Skills: Proficiency in Microsoft Office (Word, Excel).
- Experience: Prior experience in content moderation or community management is preferred but not required.
How to apply?
Interested and qualified candidates should forward their CV to: hr-nigeria@msport.com using the position as the subject of the email.
